Gateway Modernization

The Gateway Modernization Project is transforming the Gateway into a more secure, user-friendly and reliable portal.

Keep up-to-date with news from the Modernization Project by subscribing to the Gateway Gazette .

Check out the video below for a brief overview of and orientation to the modernized Gateway.

  1. Have your existing Gateway username and password ready in order to expedite the log in process. If you do not remember your Gateway username or password, recover them now.
  2. Gateway users will access the modernized Gateway through OH|ID, which will increase the security and privacy of Gateway business user information. The first time you log in to the modernized Gateway, you will complete a one-time OH|ID set-up process. View the tutorial:
  3. For an optimal experience, we encourage the use of supported browsers including Google Chrome and Mozilla Firefox. Internet Explorer (IE) 11 is also supported, but due to Salesforce and Microsoft security rules, users with IE 11 may need to update their browser settings.

Simplified filing process

The modernized Gateway features an updated filing process that eliminates the "checkout" step for transactions that do not require payment prior to filing.

This simplification reduces the number of steps required to file some transactions, saves users time and provides clarity around the filing status of these transactions.

Additional avenues for help

One of the features that business users have identified as a challenge in the current system is the Gateway's help and case management functionality. As a result, the modernized Gateway features an entirely new online help and case management system that will make finding and requesting help on the Gateway faster and more intuitive. Users will now be able to request help on the Gateway 24/7 and will be automatically presented with help articles and content related to the area of the Gateway they are in or to the specific transaction they are processing.

Streamlined account management for Service Providers

Service Provider users who have access to more than one business account on the Gateway will have those associations automatically transferred over to the modernized Gateway. In addition, the process for requesting and granting access to different accounts is simplified in the modernized system. Service Provider users will be able to search for a business account and request access to it all using a link on their Business Dashboard. Their clients will get a notification and can grant or deny the request to access their account within a tab on the Gateway.

Increased speed, reliability & security

The modernized Gateway is being built on a Salesforce platform — the leading customer relationship management system in the world. Salesforce's scalable, repeatable components will allow the State to more rapidly onboard new agencies/organizations and transactions. Utilization of Salesforce will also lead to greater security for the Gateway's users. As Salesforce updates and improves its technology and security, the Gateway will also be updated.

OH|ID Integration

Another enhancement coming to the modernized Gateway is its integration with OH|ID — a new statewide initiative meant to streamline the way citizens interact with applications from the State of Ohio. OH|ID will allow individuals to access multiple applications using a single username and password. OH|ID will also increase the security of all the applications that are part of the initiative, including the Gateway.